India Car & Driver ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book a tour or car rental service with us.
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services and contact us to have your data removed.
We collect only the minimum information necessary to provide our services. Here is what we may collect and why:
We use your personal information solely for the purposes it was collected and to deliver a seamless travel experience. Specifically:
- To confirm, manage, and fulfil your booking and communicate itinerary details.
- To assign a driver and vehicle suited to your route and group size.
- To send booking confirmations, driver details, and important travel updates.
- To process payments and maintain financial records as required by Indian law.
- To respond to queries, feedback, or complaints received via any communication channel.
- To improve our website, services, and customer experience based on anonymised usage data.
Your data is shared only where strictly necessary to fulfil your booking or comply with legal requirements:
- Assigned Driver: Your name, phone number, and pickup/drop location are shared with your driver only after booking confirmation.
- Hotels / Activities (if arranged): Only the minimum details required for your reservation (name, date, group size) are shared with third-party service providers.
- Legal Obligation: We may disclose information if required by Indian law, court order, or law enforcement authority.
- Analytics Tools: Anonymised, aggregated website usage data may be processed by tools like Google Analytics. No personally identifiable data is transmitted.
Our website uses cookies — small text files stored on your browser — to improve functionality and analyse traffic patterns. We use only essential and analytics cookies.
- Essential Cookies: Required for basic site functionality such as navigation and form submissions. Cannot be disabled.
- Analytics Cookies: Help us understand which pages are most visited and how users navigate our site — used to improve content and structure.
- You can disable cookies in your browser settings at any time. This may affect some features of the website.
- We do not use advertising or tracking cookies and have no third-party ad network integrations.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, or loss.
- All website communication is encrypted via SSL/TLS (HTTPS). Look for the padlock icon in your browser.
- Access to customer data within our team is strictly limited to authorised personnel only.
- Booking records and financial data are retained for 7 years as required under Indian tax law, after which they are securely deleted.
- Contact and enquiry data from non-bookers is deleted after 12 months of inactivity.
You have the following rights regarding your personal information. To exercise any of these, contact us at the details below and we will respond within 7 business days.
We use WhatsApp as our primary communication channel. When you initiate a WhatsApp conversation with us, your phone number and message content are processed by Meta Platforms Inc. according to their own Privacy Policy. We recommend reviewing WhatsApp's privacy terms at whatsapp.com/legal.
Our website may contain links to third-party websites (hotels, national park booking portals, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Our services are intended for adults (18 years and above). We do not knowingly collect personal data from individuals under the age of 18 without the explicit consent of a parent or legal guardian. If you believe a minor has shared data with us without parental consent, please contact us immediately and we will delete it.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data practices. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy before making a new booking. Continued use of our services after any changes constitutes acceptance of the updated policy.